How much does it cost?

Fixed price, written in the quote once I've understood how you work. Quote within 48 hours. No percentages. The quote covers building the concierge on your property's real content, in Italian and English, and, if you want it, ongoing support: maintenance, content updates, tuning, AI usage. Add-on modules go in only if you need them.

How long does it take to go live?

48 hours. You send me the property's times, services and policies (or we gather them together on the call), I configure the concierge and hand it to you ready for the site.

Are the answers reliable? Doesn't it make things up?

The concierge only answers with your property's real data, the data we configure together. If it doesn't know the answer to a specific question, it invites the guest to contact reception rather than improvising.

Does it really answer in English too?

Yes. It recognises the message's language and replies in the same one: Italian with Italian guests, English with foreign ones. It's designed precisely so no non-Italian speaker is left hanging.

Do I have to change my PMS or my website?

No. The widget is added to the site you already have, with a few lines of code. It doesn't touch your PMS or your channel manager.

Concierge AI

The AI concierge that always sits on your hotel's website. It answers guests and would-be guests 24/7: bookings, service info, FAQs. In Italian and English.

the problem

Guests write at every hour, at night, on weekends, in high season, and ask the same things: hours, breakfast, parking, pets, check-in. If they find voicemail instead of an answer, whoever wanted to book goes elsewhere.

how it works

Always on

Answers instantly, at any hour. Nights, weekends and high season: the guest gets an immediate reply instead of an answering machine.

Bilingual IT / EN

Recognises the guest's language and replies in the same one: Italian with Italians, English with foreign guests. No barrier at first contact.

Knows your hotel

Opening times, breakfast, parking, pets, surroundings, check-in policy: it answers only with your property's real information. No made-up answers.

I take 40 bookings a month via OTA, each worth €220, and they keep 18%.

Drag or tap the numbers to use your own.

Recoverable direct

€3,802

€1,584 OTA commission / month

€19,008 OTA commission / year

Conservative assumption: 20% of guests who go through the OTA today would book direct if they got an answer right away, in their language, at any hour.

Let's recover these bookings

Estimates, not guarantees. The numbers are yours: the result depends on your real workflow.

what's included

Configuration on your real property
Knowledge base with times, services, policies and surroundings
Widget ready for your site, in a few lines
Bilingual Italian / English concierge
Unlimited answers to guests, 24/7
Knowledge-base updates whenever something changes

Investment

Fixed price, written in the quote once I've understood how you work. Quote within 48 hours. No percentages.

Ideal for boutique hotels with 10 to 30 rooms, B&Bs and holiday homes: properties with a steady stream of guest requests that want to always answer, in any language.

E.g.: boutique hotels 10-30 rooms · B&Bs · holiday homes

add-on modules

The base service is complete and working. These modules are added only if you need them: each is real extra work, and it goes in the quote only if you choose it.

Additional language beyond IT/EN

Each language needs a translated and tested knowledge base, not machine translation.

Booking-engine connection

The widget takes the guest to direct booking instead of the OTA. It needs your booking engine integrated.

WhatsApp handoff

The conversation continues on WhatsApp when a real person is needed.

Automatic upsell (higher rooms, extra services)

The bot offers upgrades and services at the right moment. It needs offer logic and dedicated content.

Dedicated client dashboard

Your panel, your brand: conversations, frequent questions, collected requests, built around your flow. It's a project in itself.

The live demo

Watch it work before you decide.

The demo uses sample data: the version with yours I build for you.

Open the demo

frequently asked questions

How much does it cost?: Fixed price, written in the quote once I've understood how you work. Quote within 48 hours. No percentages. The quote covers building the concierge on your property's real content, in Italian and English, and, if you want it, ongoing support: maintenance, content updates, tuning, AI usage. Add-on modules go in only if you need them.
How long does it take to go live?: 48 hours. You send me the property's times, services and policies (or we gather them together on the call), I configure the concierge and hand it to you ready for the site.
Are the answers reliable? Doesn't it make things up?: The concierge only answers with your property's real data, the data we configure together. If it doesn't know the answer to a specific question, it invites the guest to contact reception rather than improvising.
Does it really answer in English too?: Yes. It recognises the message's language and replies in the same one: Italian with Italian guests, English with foreign ones. It's designed precisely so no non-Italian speaker is left hanging.
Do I have to change my PMS or my website?: No. The widget is added to the site you already have, with a few lines of code. It doesn't touch your PMS or your channel manager.

Let's see if it fits.

A 30-minute call, on your real processes. If it's not worth it, I'll tell you.

Book a call

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