Concierge AI.
The AI concierge that lives in your hotel's website. Answers guests and prospects 24/7: bookings, service info, FAQs. In Italian and English.
the problem
Guests write at all hours, at night, on weekends, in high season, and ask the same things: opening times, breakfast, parking, pets, check-in. If they find an answering machine instead of an answer, the prospect books elsewhere.
how it works
Always on
Answers instantly, at any hour. Nights, weekends and high season: the guest gets an immediate reply instead of an answering machine.
Bilingual IT / EN
Recognises the guest's language and replies in the same one: Italian with Italians, English with foreign guests. No barrier at first contact.
Knows your hotel
Opening times, breakfast, parking, pets, surroundings, check-in policy: it answers only with your property's real information. No made-up answers.
I take 40 bookings a month via OTA, each worth €220, and they keep 18%.
Drag or tap the numbers to use your own.
Recoverable direct
€3,802
Conservative assumption: 20% of guests who go through the OTA today would book direct if they got an answer right away, in their language, at any hour.
Let's recover these bookingsEstimates, not guarantees. The numbers are yours: the result depends on your real workflow.
what's included
- Configuration on your real property
- Knowledge base with times, services, policies and surroundings
- Widget ready for your site, in a few lines
- Bilingual Italian / English concierge
- Unlimited answers to guests, 24/7
- Knowledge-base updates whenever something changes
Investment
From €2,500 setup + €750/month
Ideal for boutique hotels with 10 to 30 rooms, B&Bs and holiday homes: properties with a steady stream of guest requests that want to always answer, in any language.
E.g.: boutique hotels 10–30 rooms · B&Bs · holiday homes
Why it doesn't cost €50 a month
- It's not a template chatbot. It's a concierge built around your property, not a generic widget installed on a thousand identical sites.
- It learns from your real content: rooms, policies, check-in, services, the area, the questions your guests actually ask.
- Bilingual means written and tested in two languages, not machine-translated. A foreign guest notices within three messages.
- The fee covers maintenance, content updates and tuning. Change a policy or the season? The concierge already answers up to date.
add-on modules
The base price covers the complete, working service. These modules are added only if you need them: each is real extra work, not a padded line item.
Additional language beyond IT/EN
+€300Each language needs a translated and tested knowledge base, not machine translation.
Booking-engine connection
+€700The widget takes the guest to direct booking instead of the OTA. It needs your booking engine integrated.
WhatsApp handoff
+€600The conversation continues on WhatsApp when a real person is needed.
Automatic upsell (higher rooms, extra services)
+€500The bot offers upgrades and services at the right moment. It needs offer logic and dedicated content.
Custom client dashboard
+€1,500Your panel, your brand: conversations, frequent questions, collected requests, built around your flow. It's a project in itself.
From €2,500 to €6,000: why the range
- The base price is the minimum for a serious concierge, not a ceiling. If your property has a simple flow you start there and don't pay a cent more.
- If you need more (extra languages, a booking engine, WhatsApp, automatic upsell, a dedicated dashboard) you pay the sum of the modules you actually need. A full project comfortably reaches €5,000-6,000.
- I don't inflate the base price to cover myself: I tell you what each piece costs and you decide. What you don't need, you don't pay for.
frequently asked questions
- How much does it cost?
- From €2,500 setup plus €750/month. The setup covers building the concierge on your property's real content, in Italian and English. The monthly fee covers maintenance, content updates and tuning. Add-on modules (extra languages, booking engine, WhatsApp, dashboard) are paid for only if you need them.
- How long does it take to go live?
- 48 hours. You send me the property's times, services and policies (or we gather them together on the call), I configure the concierge and hand it to you ready for the site.
- Are the answers reliable? Doesn't it make things up?
- The concierge only answers with your property's real data, the data we configure together. If it doesn't know the answer to a specific question, it invites the guest to contact reception rather than improvising.
- Does it really answer in English too?
- Yes. It recognises the message's language and replies in the same one: Italian with Italian guests, English with foreign ones. It's designed precisely so no non-Italian speaker is left hanging.
- Do I have to change my PMS or my website?
- No. The widget is added to the site you already have, with a few lines of code. It doesn't touch your PMS or your channel manager.
Let's see if it fits.
A 30-minute call, on your real processes. If it's not worth it, I'll tell you.
Free call · I reply within 24h